Legal
Refund policy (digital goods & services)
This policy applies to downloadable house plans, study sets, digital add-ons, and related professional services sold through this website unless a separate written agreement states otherwise.
Digital licenses
Licensed digital files are delivered electronically. Because delivery is immediate and the product cannot be "returned" once files are accessed or downloaded, all sales are final except where required by law or where we fail to deliver the purchased files within the timeframe stated at checkout.
Duplicate charges & billing errors
If you believe you were charged twice for the same transaction, contact us within 14 days of the charge with your order number and we will investigate. Valid duplicate charges will be refunded to the original payment method.
Professional services
Customization, consulting, and vendor-coordinated services may have milestones or cancellation terms described in your project intake or work order. Where those terms conflict with this page, the project-specific terms control.
Contact
Billing questions: Contact us.